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Parts & Support

Have a Question? Contact Customer Service

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LIXIL Customer Care takes pride in providing the swiftest response upon every contact and in honoring our service quality with every visit. No matter what the issue is, we strive to deliver our promise of being the link to good living.

How-To Guides
Do you want to start a new project, but don’t know where to begin? Do you need help brainstorming? Are you wondering about options and looking for guidance?
Features & Innovations
Our company’s tradition is defined by constant innovation. American Standard’s commitment to excellence means that we are continually enhancing our product lines to bring you the newest technologies and features available in the marketplace.
Warranty Information
Whether you’re installing a toilet, wash basin or fittings, our warranty program can offer peace of mind should a problem arise. Click below to learn details of what is covered in the warranty.
Where to Buy
Visit your local showroom for professional design help and be inspired by bathroom ideas for your next home upgrade or visit your local retailer and get quick access to products for one-stop shopping solutions.
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Can I use chlorine pucks or other cleaners in my toilet tank?
Do not put cleaning agents such as chlorine pucks or cleaners in your toilet tank, as this may deteriorate the tank components.
Can I mix and match tanks and bowls?
While there are a few models that can interchange tanks and bowls, most are configured to work optimally as a set as indicated in our Product Showcase. In fact, if you do your own mixing and matching, the toilet may not flush at all! Gravity Fed and Pressure Assisted tanks and bowls cannot be mixed. A 3.5 gallon per flush tank and 1.6 gallon per flush bowl (and vice versa) will not function together, as the trapway designs are completely different based upon the gallons per flush of the entire unit.